You may return most unopened items within 14 days (two weeks) of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error such as receiving the incorrect or defective item (etc). Please give us a call at (623) 444-7230 to let us know that you are going to return a product and make the proper arrangements for a replacement (if necessary).
How To Return An Item
If you need to return an item please give us a call at (623) 444-7230 or email us at firstname.lastname@example.org (or use the contact form located here). We will issue you a return authorization code to include on the package. Once we receive the package and issue your refund we will send you an e-mail notification.
Expect to receive your refund within 14 days (two weeks) of handing over your package to the return shipper. In many cases you will receive a refund more quickly. This time period stated includes the transit/shipping time to us from the shipper (5-10 business days), the time it takes our merchant to process your return (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
I’m sorry to say this: at this current time we do not ship internationally.
When an order is placed we will estimate the total shipping time necessary to get the items to you and provide you with a possible delivery date. This estimate will be based on when you placed the order, the distance of travel, weekends / holidays and other similar factors. Please remember that these are estimates and not guaranteed dates unless provided directly from the carrier.
Orders placed before 11:59 AM in the Arizona time zone (Mountain Time Zone) will be shipped out the same day excluding holidays and weekends. If an order is placed after 11:59 AM Mountain Time Zone the package(s) will be sent out the next possible business day.
If the order is placed on a holiday or weekend your package will go out the next possible shipping date.
All of our shipping methods have a flat rate of $4.99. A tracking number will be provided to you if available from the carrier. The packages will require a signature of someone over the age of 21 when cigars are being delivered.
Fine Ash Cigars uses three primary shipping carriers. These include USPS (United States Postal Service), FedEx (Federal Express) and UPS (United Parcel Service). We will process your package with the carrier that can deliver it in the fastest possible manner.
Taxes / Terms
Taxes do vary from state to state. Any taxes that are incurred outside of the state of Arizona are the sole responsibility of the buyer. Please check with your accountant or tax advisor for specification on what is necessary to report on your own tax returns.
Your purchase will be taxed in accordance with Arizona and Avondale tax codes if the purchase is made within the state of Arizona, your payment method is based in Arizona or your shipping method is based in Arizona.